Effective Date: May 15, 2020


This Privacy Policy describes how Pluckd collects, uses, maintains, and discloses information collected from users (each, a "User") of the https://pluckd.co website ("Site"). This privacy policy applies to the Site and all products and services offered by Pluckd. When we refer to "Pluckd", we mean the Pluckd entity that acts as the controller or processor of your information. By "Customer," we refer to the organization (e.g., your employer or another entity or person) that accepted our Customer Terms of Service.

Information we collect and receive

User data

When registering to an Account in Pluckd, Users provide their name, email and password. Users granted access to an Account routinely submit User data to Pluckd when using the Site.

Customer data

To create or update a Pluckd account, you or a member of your team (e.g., your employer) supply Pluckd with an email address, password, company address and website. In addition, Accounts with a paid subscription provide our third-party payment processors with billing details such as credit card information, as explained in more detail in the "Third-Party Payment Processor" section below.

Usage information

  1. Log data
    As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Site and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type, and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
  2. Cookie Information
    We use technology such as "cookies" to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page. You may choose to set their web browser to refuse cookies, or to be alerted when cookies are being sent, but please note that some parts of the Site may not function properly without some of these cookies.
    The Site uses third-party services that may also include cookies or other similar tracking technologies, which may collect data about you via the Site. For more details about how we use these technologies, and your opt-out opportunities, please see our Cookie Settings page.
  3. Additional Information
    We also receive data when a contact form is submitted to our Site.

Generally, no one is under a statutory or contractual obligation to provide any User Data or Customer Data or Usage Information (collectively, "Information"). However, certain Information is collected automatically and, if some Information, such as an Account setup detail, is not provided, we may be unable to provide services.

If Information is aggregated or de-identified so that it is no longer reasonably associated with an identified or identifiable natural person, Pluckd may use it for any business purpose. To the extent Information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as "Personal Data."

How we use collected information

Customer and User Data will be used by Pluckd in accordance with Customer’s instructions, including any applicable terms in our Terms and Conditions and Customer’s use of the Site functionality, and as required by applicable law. Pluckd is a processor of Customer and User Data and the Customer is the controller. The Customer may, for example, use the Site to grant and remove User access to an Account, assign roles and configure settings, access, modify and remove User Data.

Pluckd may use User Data in order to contact its Users. We may send you service, technical, and other administrative emails, messages, and other types of communications. We may also contact you to inform you about changes in our Terms and Conditions, our Site offerings, and important notices, such as security and fraud notices. These communications are considered part of the services and you may not opt-out of them.

Optional communications

We may contact you, by email or other means as you have indicated, to send you information about our products and services, including updates, enhancements, or other related information or to communicate with you about your use of our Website. If you do not want to receive email or other mail from us, please indicate your preference within the settings page at https://app.pluckd.co/settings.

Legitimate interests

Pluckd uses Usage Information in furtherance of our legitimate interests in operating our Site and business:

  • To provide, update, maintain and protect our Site and business,
  • To investigate and help prevent security issues and abuse.

If you contact us, Pluckd uses Additional Information to to communicate with you by responding to your requests, comments and questions.

Data retention

Pluckd will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law.

The User may choose to delete their User Data. This will remove their access to the Account as well as deleting all related User Data.

The Customer may choose to delete the Account. This will delete all Customer Data not associated with billing, result in the deletion of all associated User Data and the de-identification of certain associated Usage Information.

Pluckd may retain Customer Data pertaining to billing for as long as necessary in order to conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce our agreements.

Sharing collected information

We do not sell, trade, or rent Information to others.

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as:

Third-party payment processor

We use a third party payment processor to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to our third party processor, Stripe, whose use of your personal information is governed by their privacy policy, which may be viewed at https://stripe.com/privacy.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Changes to this privacy policy

Pluckd may change this Privacy Policy from time to time. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services or business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, Pluckd will provide additional notice, such as via email or through the Site. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

If you disagree with the changes to this Privacy Policy, you should deactivate your User account or request the Customer to do it for you. Contact the Customer if you wish to request the removal of Personal Data under their control.

Contacting Us

Please also feel free to contact us if you have any questions about this Privacy Policy. We will respond within a reasonable timeframe. You may contact us at [email protected] or at our mailing address below:

Estrada dos Curralinhos 104
2135-246 Samora-Correia